Shipping policy
Upon placing an order, a confirmation email will be sent to you. Orders placed during weekends or holidays will be processed the following business day. If you haven't received a confirmation, please check your spam/junk folders.
Cleoflora ships consistently Monday through Friday, excluding holidays. Once dispatched, you'll receive a tracking number via email. Most in-stock orders placed Monday-Friday will be packaged and sent out the following business day. Deliveries can take 7-12 days, with the average being 8-9 days. Tracking information may take 1-4 days to update. In rare instances, tracking may not update, but rest assured your order will still reach you.
Recipients are responsible for any state sales duty, import fees, or custom charges. Refusing or abandoning a shipment means you forfeit any refunds. Please be aware of potential charges/fees in your country.
Delayed or Lost Packages
If your package has not been updated with tracking information for four (4) weeks, we recommend contacting the carrier directly for further details.
If your package is marked as delivered but has not arrived, please wait at least 36 hours as carriers may update delivery statuses prematurely. Double-check your shipping address and surrounding areas such as mailroom, neighbors, front desk, etc. Contact the carrier to file a claim if necessary.
Cleoflora is not responsible for lost or delayed shipments once they are in the carrier’s possession.
Incorrect Shipping Addresses
Please ensure your shipping address is accurate before placing your order.
If you notice an error, contact us immediately at [your customer service email] — we will do our best to update it before the order is shipped.
If the package is shipped to an incorrect address due to an input error, Cleoflora is not responsible for lost or undeliverable items.
Stolen Packages
If your tracking shows that your package was delivered but you believe it was stolen, please check with neighbors, your local post office, or your building’s mailroom. Contact the carrier to open a claim. Consider filing a report with local authorities if necessary.
Unfortunately, we cannot provide refunds or replacements for stolen packages.
For any shipping concerns, feel free to reach out to our team at hello@cleoflora.com
Thank you for choosing Cleoflora!