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Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
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1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

What's the happiness guarantee?

We want to empower you to try our products risk-free for 60 days, that's how confident we are you'll love our products!

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

2. Product Questions

What are probiotics?

Probiotics are beneficial live bacteria and yeasts that support gut and vaginal health. They help maintain a balanced microbiome, aid digestion, support immune function, and promote overall well-being. Cleoflora probiotics are carefully formulated to provide targeted benefits for both gut and vaginal health.

What is a synbiotic?

Synbiotics are blends of prebiotics, probiotics, and postbiotics. Prebiotics act as the food supply for probiotics to help them flourish and do their jobs well. Probiotics are beneficial bacteria that help keep you healthy by crowding out non-beneficial bacteria in your body.

 

How to get the best results?

For the best results, take the 2g serving daily. Cleoflora Vaginal & Gut Synbiotic is fully effective about 8 weeks in —consistency is key.

What are the directions for use?

Pour a 2g scoop of Cleoflora Vaginal & Gut Synbiotic into 8-12oz of water, stir gently, and enjoy. 

For best results consume within 1 hour of stirring!

What's the best way to store it?

To maintain the shelf life of Cleoflora Vaginal & Gut Synbiotic, seal the bag airtight after each use and store it in a cool, dry place, away from humidity and direct sunlight. This helps preserve the potency of the probiotics for maximum effectiveness.

Where are Cleoflora products made?

Cleoflora Vaginal & Gut Synbiotic is designed in the U.S. for optimal vaginal and gut health and manufactured in China, a global leader in probiotic research and innovation. This ensures premium quality and cutting-edge probiotic formulations.

 

How safe is Cleoflora Vaginal & Gut Synbiotics?

Third-party tested and produced under FDA & GMP certifications for complete peace of mind.

 

Is Cleoflora Vaginal & Gut Synbiotc FDA approved?

By law, the FDA does not approve dietary supplements. But, the FDA does regulate both dietary supplements and dietary ingredients. At Cleoflora, we follow what the FDA established for dietary supplements in 2007 called "current Good Manufacturing Practice" (cGMP) regulations requiring that manufacturers evaluate their products through testing identity, purity, strength, and composition. 

 

Could vaginal & gut synbiotics affect my menstrual cycle?

Menstrual length can vary due to several lifestyle factors, so you may still experience menstrual cycle changes as you would when not taking probiotics. It's best to consult your healthcare professional if you have any questions.


 

Can Cleoflora Vaginal & Gut Synbiotics be taken with prescription medication?

Consult your physician before taking if you have a medical condition, or are taking any medications. Do not use if cap seal is broken or missing. Keep out of reach of children.


 

Who can take Cleoflora Vaginal & Gut Synbiotic?

Cleoflora Vaginal & Gut Synbiotic is recommended for women who want to maintain a healthy balance bacteria in their vagina. Cleoflora Vaginal & Gut Synbiotic is safe for ages 18 and up.

 

3. Payment Questions

Is my credit card information secure?

Absolutely, all credit card information is secured by Shopify. We accept Visa

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location but shipping typically takes 7-12 days.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing us at shopcleoflora@gmail.com.